VEXOL Support
How can we help?
Open a private Discord ticket for help with purchases or your account.
What do you need help with?
Purchase missing
An order is paid but is not showing on your VEXOL account.
Open Purchase SupportKit did not arrive
Your purchase is visible, but its in-game delivery or claim is unavailable.
Open Purchase SupportAccount or linking problem
Get help with Discord sign-in, /link, or an incorrect linked-account state.
Open Account SupportSubscription problem
Get help with subscription status, renewal, cancellation, or access.
Open Subscription SupportBilling or checkout issue
Get private help with checkout, billing email, duplicate-payment, or payment-stage problems.
Open Billing SupportPlayer report
Join the official VEXOL Discord and use its player-report ticket route so evidence stays private.
Open VEXOL DiscordGeneral support
For server or community questions that are not about a private purchase.
Open VEXOL DiscordSupport FAQ
How do I link my account?
Join VEXOL Discord and use /link with your exact PlayStation or Xbox gamertag. Then return to the website.
How do I claim a purchased kit?
Open your product’s How to claim section. Join the server you bought it for and follow its Quick Chat steps.
What if my purchase doesn't appear?
Check My Purchases using the Discord account you bought with. Still missing? Open a private support ticket with your order number, product and server. Don’t pay again while it’s being checked.
How do I manage or cancel a subscription?
Open My Purchases and choose Cancel Subscription. If that option isn’t available, contact Purchase Support.
Does Timer Reset give me new kits?
No. Timer Reset resets cooldowns on eligible paid kits and Vehicle Pass vehicles you already own. It does not grant kits or vehicles and does not reset Free P2, VIP, Queue Skip, or other unrelated benefits.
Which servers does Timer Reset cover?
Timer Reset resets eligible owned paid-kit and Vehicle Pass vehicle cooldowns across Solo, Duo, Quad and No Limit. It does not grant access to an unreleased server.
Are kit purchases separate for each server?
Yes. Server-specific one-time and Lifetime kits are separate purchases. For shared products, check the server coverage on the product page.
What happens to sale pricing on subscriptions?
Check the first payment and renewal price at checkout. A discounted first payment does not automatically make every renewal promotional.