Sign in to VEXOL with Discord, join the official VEXOL Discord, then use /link to connect your Discord account to your in-game username. Return to Account afterward to refresh the linked state.

How do I claim a purchased kit?

Open the product in My Purchases or the store and expand How to claim. Join the correct VEXOL server and follow that product's verified Quick Chat steps. Claim instructions vary by kit, so use the exact steps shown on its page.

What if my purchase doesn't appear?

Confirm you are signed in with the same Discord account used at checkout, then check My Purchases. If it is still missing, open a private Purchase Support ticket and include the product, server, Tip4Serv order reference, and any VEXOL support reference shown with the error.

How do I manage or cancel a subscription?

Open My Purchases and use Manage Subscription for the relevant active subscription. If the provider cannot confirm the subscription or the action is unavailable, open a private Subscription Support ticket.

Does Timer Reset give me new kits?

No. Timer Reset resets cooldowns on eligible paid kits and Vehicle Pass vehicles you already own. It does not grant kits or vehicles and does not reset Free P2, VIP, Queue Skip, or other unrelated benefits.

Does Timer Reset work on Solo and Quad?

Timer Reset is one shared product that resets eligible owned paid-kit and Vehicle Pass vehicle cooldowns across VEXOL Solo, Quad and No Limit.

Are Solo and Quad kit purchases separate?

Server-specific one-time and Lifetime products are separate purchases. Products explicitly labelled All Servers cover Solo, Quad and No Limit as described on their product page.

What happens to sale pricing on subscriptions?

The product page and secure checkout show the authoritative first charge and renewal price. A promotional first payment does not automatically make every renewal promotional unless the provider explicitly shows a recurring discount.