Refund Policy

Before You Buy

VEXOL kits and other store products are digital in-game products or benefits. Change-of-mind refunds are generally not available once immediate digital delivery has begun or access has been granted, where the buyer has expressly consented and acknowledged the loss of the cancellation right. This does not affect statutory rights where a product is faulty, not delivered or not as described. Contact Purchase Support before opening a payment dispute.

Digital items and subscriptions

VEXOL purchases are digital in-game items, server-related benefits, subscriptions, or support contributions handled through Tip4Serv checkout. They have no cash value and are not redeemable for money.

Normal kit products depend on the customer linking Discord where required and following the supported in-game delivery or claim instructions shown by the storefront and Tip4Serv.

This policy does not remove any statutory consumer rights that may apply. If a product is not delivered, is materially different from its description, or a duplicate or mistaken payment is made, open a private support ticket so the issue can be reviewed.

Bans and rule breaches

If your account is banned, suspended or restricted for breaking VEXOL server or community rules, that is not a fault with the product. You may lose access to your purchases, and no refund is due because of the ban.

This does not limit any refund or consumer rights that the law requires.

How to request help

Use Purchase Support to open a private Discord ticket. Include the Tip4Serv order reference, Discord account, platform account, server, and a concise description of the issue inside the private ticket.

Refund handling depends on the order, product state, delivery status, applicable legal rights, and the payment rules shown during checkout.